More Information
What is crisis counseling?
Crisis counseling is not giving advice. Crisis counseling is providing structure, support and information necessary for callers to clarify their situations and develop their own solutions.
What different types of crisis counseling are offered at the Crisis Center?
Telephone counseling tailored to specific age groups (Kids, Teens, Adults, and Seniors). Face-to-face counseling for rape survivors.
What are the requirements that must be met before making an application?
- You must have a genuine interest in helping others.
- Crisis Line, Senior Line and Rape Response applicants must be a high school graduate at least 18 years old.
- Teen Link and Kids Help Line applicants must be at least 16 years of age.
- You must not be currently receiving services provided by any Crisis Center program.
- Rape Response volunteers must also have access to reliable transportation and carry automobile liability insurance. If the applicant is a sexual assault survivor, they must be emotionally ready to assist other survivors and be no less than a year past their own assault/abuse experience.
What are the typical types of crisis situations encountered with telephone counseling?
- For Kids: Friendship, boredom, loneliness, homework, school, and parents.
- For Teens: Friendship, dating, grades, social pressures, and sexual issues.
- For Adults: Dating, separation, divorce, family conflicts, alcohol and drug abuse, physical or mental abuse, sexual abuse, financial problems, and suicide.
- For Seniors: Death, loneliness, reassurance, and financial problems.
How are volunteers selected?
A prospective volunteer must first complete a volunteer application. After the application is received and reviewed, an informal 30 minute interview is then scheduled and completed.
How are volunteers trained?
Extensive training is provided for all volunteers. Crisis, Kids, Teen and Senior telephone counselors receive approximately 30 hours of classroom training. In addition, three 4-hour sit-in sessions are required, where trainees monitor actual calls being received by an experienced volunteer. Rape Response volunteers receive approximately 30 hours of classroom training. A visit to our on-site Sexual Assault Nurse Examination or (SANE) facility is also required.
Do I have a choice of an assignment?
During the initial interview, applicants may select which of the center’s programs they prefer (Kids’ and Teen, Adult, Senior, or Rape Response).
If I volunteer, do I have to work for a fixed period of time?
All volunteers are asked to make a 1 year commitment. Telephone counselors are asked to work one 4-hour shift, once every two weeks. Rape Response volunteers are on-call for two 12 hour shifts each month. Senior Talk Line volunteers take 1 shift per week.
What if I have a difficult call or a call that is overwhelming to me?
Volunteers are not left alone in the phone room. A staff supervisor is always on-site and available during a phone shift. The staff supervisor is there to help, if needed, and coach the phone counselor through difficult situations.
How do I volunteer?
Simply contact a member of the center’s staff either by telephone or by completing the online application.
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With the higher demand for the Centers's services, we have a need for additional conscientious and reliable volunteers.
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